Frequently Asked Questions
General Questions
HRBPETS.COM is an online marketplace that connects pet owners and breeders with
potential pet buyers. Our platform allows users to buy and sell a wide variety of pets,
ensuring they find loving homes.
To create an account, click on the "Sign Up" button on the homepage. Fill out the
required information, including your name, email address, and password, then follow the
instructions to complete the registration process.
Creating an account and browsing listings is free. However, fees may apply for listing
pets for sale or for additional premium services. Please refer to our Pricing page for more
details.
You can reach our customer support team via the "Contact Us" page on our website. We
are available through email, live chat, or phone during business hours.
For Sellers
After logging in to your account, go to the "Post Your Pet" section, fill out the required
details about the pet, upload clear photos, and submit your listing. Your listing will be
reviewed and published on the site.
Include details such as the pet’s breed, age, gender, health status, temperament,
vaccination history, and any special needs. High-quality photos and a brief description will
help attract potential buyers.
Listings remain active for 30 days. You can renew or update your listing before it expires.
Yes, you can edit your listing by going to your account dashboard, selecting the listing
you want to edit, and making the necessary changes.
For Buyers
Use the search bar on the homepage to enter keywords related to the pet you are looking
for. You can also use the advanced filters to narrow down your search by breed, age,
location, and other criteria.
Ensure you understand the responsibilities of pet ownership, including the time,
financial commitment, and care required. Research the specific needs of the breed you
are interested in to ensure it fits your lifestyle.
Click on the pet listing you are interested in and use the "Contact Seller" button to send
a message. You can communicate directly with the seller to ask questions and arrange a
meeting.
We strive to provide a safe and secure platform by verifying sellers and monitoring
listings. However, it’s important to do your due diligence, ask for health records, and meet
the pet in person before making a purchase.
Payments and Policies
Payment methods depend on the agreement between the buyer and seller. We
recommend using secure payment methods and avoiding cash transactions when
possible.
Refund policies vary depending on the seller. We encourage sellers to include their
refund policies in their listings. If you encounter any issues, please contact our support
team for assistance.
Report any suspicious activity or listings to our support team immediately. We take
fraud seriously and will investigate all reports to maintain the safety of our platform.
Pet Care and Resources
Health guarantees are provided by individual sellers and breeders. Always ask for health
records and guarantees before purchasing a pet.
If you have any additional questions not covered here, please feel free to reach out to our
customer support team. We’re here to help!